Booking Guide
Hi there!
Welcome to Knotty Strokes! As we are strictly by appointment only, we have created a booking guide, so you can put all your worries to rest.
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To make an appointment with us, go to "book online" found at the top of this page.
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Select the service you would like to purchase, by clicking on the "book now" link at the bottom of each product.
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You will be prompted to log in & create an account, after which you will receive a confirmation email of your account creation which may sometimes be found in your spam/junk email folder.
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Once you have selected your service and made your appointment, you would receive an email notification with your appointment details. If you are a package holder, you will see the number of remaining sessions in the left-hand corner after booking your appointment.
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Should you need to make changes to your appointment, you can log in to your account to do so, or contact us directly
Package Holders
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For the purchase of packages, WhatsApp us at 88741225, make payment via paynow or paylah!, so we can add the package to your account.
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To book a session, click on the service, and select your preferred date & time, after which you should be able to select whether you'd like to use your package under "How do you want to pay?"
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If you are sharing a package, let us know and we can divide the sessions equally for you in your accounts
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If your friend is using your package just 1 time, you can book for them using your account, and indicate their name in the message box during your booking (:
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Do note that receiving the confirmation email, does not mean your reservation is confirmed. To confirm your appointment, you will need to make payment via paynow/paylah to our studio number (88741225) .
** To note: Your slot will be released if payment is not made within 12 hours.
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In addition, each masseuse can only accommodate 1 pax per time slot, so if you would like to bring your partner/friend you can always book back to back slots (:
Terms &
Conditions
Changing of appointments:
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Confirmed appointments can be rescheduled without any charges as long as it is requested more than 24 hours before your appointment date
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A $30 admin fee will be charged for appointment changes done less than 24 hours before your actual appointment date
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Should you make an appointment, but are not vaccinated, you will be turned away and you will not receive a refund
Packages:
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All packages are shareable with your friends/loved ones, so just inform us if you're using someone's package (with their permission of course) to book your session
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Packages can be used for both stretch therapy as well as sports massage
Validity periods:
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6 session packages are valid for 3 months
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8 session packages are valid for 6 months
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10 session packages are valid for 8 months
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20 session packages are valid for 12 months
Refunds:
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Once payment is made, we do not provide refunds
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Should you need to change your appointment, you can do so within the 24-hour window to avoid a $30 late charge